Job Title Project Manager
Reports to VP Operations
Business/Department Microsoft Digital
Date March 2018
This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.
This role is to support the end to end localization of digital assets for SPARK’s clients. The PM will typically be assigned to a work stream for a specific customer and will be responsible for the management of the localization tasks attending to that customer’s needs.
This position will be based in the ASG SPARK’s Hammersmith office and is primarily responsible for providing real value added support and services to all relevant internal and external customers. A detail-oriented and well organized individual responsible for actively managing and supporting production tasks.
Responsibilities & Duties
o Take ownership of the end to end localization process for your assigned line of work o Drive internal decision making on region/customer/country specific business and service level requirements. Ensure robust and timely solutions are developed to meet the needs of our customer o Communicate effectively with clients, participate in conference calls and visits, and ensure that client expectations of customer service levels are being met o Own the budget of all projects, ensure they are profitable and always identify opportunities to reduce cost and improve process. o Work directly with production partners/vendors to ensure that project requirements/instructions are clearly communicated. Actively monitor the vendors’ progress to ensure that projects remain on schedule o Review all assets delivered to ensure quality and adherence to project brief prior to delivery o Take the lead on client review cycles –engage directly with production vendors and client reviewers to ensure that all client feedback is implemented appropriately into the final deliverables o Ensure strict conformance with all client non-disclosure agreements and security policies to ensure that no confidential content is leaked beyond its intended audiences. o Performs other related tasks as assigned by management.
o Complies with ASG policies and procedures. o Ensure compliance with Spark secure development practices. o Working hours as required to do your job but not less than 37.5 hours per week.
o Very strong technical skills o Excellent attention to detail o Excellent communication skills both verbal and written essential o Pride in the work they carry out and deliver on behalf of the customer. o Work to earn the confidence of the customer for continued service provision. o Conscientious and focused on project requirements/schedules and the quality of the final localized assets o Have the ability to multi task effectively o Punctual / Reliable o Good team player o A passion for technology is essential
Proven Ability & Skills
o Minimum of 3 years work experience in the localization industry o Experience in XML localization o Working knowledge of MemoQ is particularly desirable o Strong skills in Microsoft Office Applications like Excel & Outlook o Strong analytical skills o Additional language skills beneficial o Demonstrated ability to manage cross functional projects/processes o Excellent interpersonal, organizational, and communications skills required o Knowledge of consumer-grade hardware/software as well as gaming markets