Sales & Account Management

Business Development Director - Toronto #Hybrid #LI-CP1 About A leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success. We have built best-in-class Artificial Intelligence (AI) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed. We are a rapidly growing, highly entrepreneurial translation services company. The successful candidate will have access to an office at our current Toronto, Montreal, or Mexico City locations and tools that will allow you to work from home when required (laptop, phone, G-suite). About the Role We're looking for a dynamic Business Development Director to champion our A.I. platform and Professional Translation solutions. As an individual contributor to our team, you'll be the driving force in the sales cycle, from prospecting to negotiation, engaging with decision-makers from C-level executives to department managers. This role is for a resourceful self-starter with an entrepreneurial mindset and commitment to exceptional client service. If you're energized by autonomy, problem-solving, and achieving ambitious goals, we want you on our team. Responsibilities Strategic prospecting and prioritizing high-opportunity prospects in your assigned target markets. Building and maintaining a solid pipeline of opportunities with a mix of near-term and longer-term close dates. Managing the end-to-end sales cycle through active prospecting, handling inbound leads, securing effective deal closure, and proactively managing ongoing relationships with subscription clients. Developing and nurturing relationships across assigned accounts and prospects, identifying up-sell and cross-sell opportunities. Ensuring high client satisfaction by offering guidance on best practices, serving as a bridge between clients and internal teams, and actively managing subscription client accounts to drive retention. Documenting client communications and tracking sales metrics in HubSpot, aligning actions with corporate strategy and departmental priorities. Demonstrate creative thinking, handle pressure, and consistently meet monthly sales targets. Requirements 5+ years of proven success in strategic selling to complex accounts is a must. Full proficiency in professional-level English and French is required. Subject matter expertise in legal, financial, or insurance industries is a valuable asset. Strong track record of successfully managing all aspects of the sales cycle. Proven ability to manage and develop relationships with C-level executives and senior managers. Proficiency in Microsoft Suite, Google Suite, and CRM software (HubSpot). Active engagement on Social Media platforms (LinkedIn, blogs, and postings). Verifiable track record of success in selling B2B SaaS solutions, a bonus. Education College diploma, university degree, or equivalent General Expertise Results-driven mentality with a strong grasp of prospecting. Sharp critical thinking and tactical execution skills. Superior organization skills, with proficient and habitual time management practices. Represent the brand with sophistication and impeccable presentation through strong written and oral communication skills. Exceptional negotiation skills to navigate and secure favourable outcomes. Active listening skills. Outgoing and personable personality, adept at working with all levels of management and external stakeholders. A positive outlook, a can-do attitude, and a solution-oriented mindset. Hours of Work Our hours of operation are 9:00 am – 5:30 pm EST Monday to Friday.

Director of Strategic Accounts Toronto or Montreal #Hybrid #LI-CP1 Job type: Full-time, Hybrid Experience: 5+ years in Sales Languages: English & French About Us A leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success. We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed. We are a rapidly growing, highly entrepreneurial translation services company. The successful candidate will have access to an office at our current Toronto, Montreal, or Mexico City locations and tools that will allow you to work from home when required (laptop, phone, G-suite). About the Role We're looking for a dynamic Director of Strategic Accounts to champion our Professional Translations services and A.I. platform. As an individual contributor in our team, you will play a pivotal role in nurturing and expanding relationships with our existing professional translation clients in the legal, financial and securities industries. This role is for a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional client service and building long-term partnerships. If you're energized by autonomy, problem-solving, and achieving ambitious goals, we want you on our team. Responsibilities Build, develop, and manage strong client relationships with existing professional translation services clients. Managing the end-to-end sales cycle through active prospecting for new projects, securing effective deal closure, and proactively managing ongoing relationships with clients. Identify product expansion, up-sell and cross-sell opportunities within existing accounts assigned to you. Perform Quarterly Business Review meetings with your assigned accounts to gather customer feedback and ensure customer retention. Ensuring a high client satisfaction by offering guidance on best practices, serving as bridge between clients and internal teams, and actively managing subscription client accounts to drive retention. Documenting client communications and tracking sales metrics in HubSpot, aligning actions with corporate strategy and departmental priorities. Demonstrate creative problem-solving, handle pressure, and consistently meet sales targets. Experience 5+ years of proven success in strategic selling to complex accounts is a must. Full proficiency in professional-level English and French. Subject matter expertise in legal, financial or insurance, required. Strong track record of successfully managing all aspects of the sales cycle. Proven ability to manage and develop relationships with C-level executives and senior managers. Proficiency in Microsoft Suite, Google Suite, and CRM software (HubSpot). Education College diploma, university degree, or equivalent General Expertise Results-driven mentality with a strong grasp of account management principles, strategies, and account growth tactics. Very strong work ethics and interpersonal skills essential to develop trusted relationships. Represent the brand with sophistication and impeccable presentation through strong written and oral communication skills. Organized, analytical, and methodical with strong attention to detail. Sharp critical thinking skills coupled with ability to execute tactics effectively. Process-driven to ensure that the sales cycle is optimized and client retention is maximized

Sales Development Representative Reporting to: Global Sales Director Location: London, UK Type of employment: Permanent, Full-time Experience: Entry Level #LI-EJ1 Who We Are A fast-growing professional Language Service Provider, with a global footprint featuring offices spanning the UK (Global HQ), Romania, Egypt, Singapore, Australia, Guatemala and the USA. We are committed to be a caring, open and inclusive company – we are an ambitious business but with a family culture. We are agile and have a can-do attitude, which puts service and quality at the absolute forefront. We are passionate individuals who love what we do. We believe in continuous learning, personal development and always strive to deliver excellent customer service. Role Responsibilities This role will be responsible for driving prospecting and booking qualified meetings and generating qualified leads for the Business Development team: Respond, engage and qualify inbound leads Utilize sales enablement tools to run strategic campaigns aimed at generating interest and then following up to qualify those potential opportunities. Effectively partner and work across the Business Development / Account Management teams. Responsibility for maintaining relationship with existing ‘House’ accounts, and spotting opportunities for growth within them. Work closely with the Business Development / Account Management teams to develop account intelligence, relationship maps, and use case opportunities through direct account engagement and insight tools. CRM Administrative duties. Schedule appointments and demos for the Senior Business Developers Hold intelligent and engaging conversations with prospective clients over the phone and email High levels of cold call and cold email activity. Education & Experience A degree is preferred 2 years of b2b sales experience Use of sales enablement tools e.g. Salesforce, LinkedIn Sales Navigator, Outreach, Seamless etc. English fluent (written and spoken) Strong communication skills Competency Requirements We are looking for an ambitious ‘go-getter’ with a keen hunger to learn, to exceed client expectations and to build a sales career. The Sales Development Representative should have a consultative approach with a natural desire to understand client needs and work to find solutions. Highly motivated and target driven to achieve sales Drive, Grit: strong desire to compete and win Strong and passionate; team oriented. A self-starter able to independently manage time and workload communication & organizational Strong Sales mindset and analytical skills, data driven Ability to prioritize The perfect candidate will promote a strong sense of urgency for reaching goals and key deliverables. They will act without being told what to do & bring new ideas to the company. Success Criteria The Sales Development role here will fundamentally be appraised on activity level and on the number of leads / meetings booked for the BD team, as well as how many incoming leads are converted into revenue. We’re seeking an individual who is driven and can work hard to build themselves a career in sales here by proving their ability to generate opportunities. Why us 90% of our employees say it is a great place to work compared to 57% of employees at a typical U.S.-based company. 100% of our employees agree that: Management is approachable, easy to talk with. I am given the resources and equipment to do my job. Management shows appreciation for good work and extra effort. Management recognizes honest mistakes as part of doing business. We celebrate people who try new and better ways of doing things, regardless of the outcome. We also received an award in 2023 for Career Progression from a program that works to celebrate the very best employers within the Language Services industry from around the world. In addition, to our globally recognised efforts in employee wellbeing, we also offer: Training and development from industry professionals Competitive compensation plan Implemented strategy for personal development plan Flexible working policy Constructive and consultative working environment Benefits plan *Our benefits plan varies according to the country you are in, so please reach out in case you have any questions. Are you ready for a new challenge? Apply today!

Head of Hub, Americas #LI-Remote #LI-EJ1 What gets you up in the morning? Do you want to leave your mark on the world and make your contribution to a world-class Sales team? Do you love interacting with great people? Are you passionate about localization and translation technology? Are you passionate about various industries, talking with enterprises and LSPs, in their mother tongue Are you a “solution finder”, always in search of the right answer for someone, or the functionality that can unlock a buying decision Then this position may be just for you! Why us? If you love learning and would like to work with some of the best minds in the industry, we are a global market leader in translation technology and one of the top 500 fastest-growing SaaS companies in the world, can be a great choice for your continued professional growth. If workplace atmosphere is important to you, you’ll love working with us, a highly motivated, talented, international team, with enthusiastic and helpful co-workers. If you like freedom and flexibility, you’ll enjoy the autonomy and you’ll be trusted here to make your own decisions, optionally working from home and also enjoying flexible working hours. What you’ll do in this role? As a member of the Sales Team, you will: Manage the sales pipeline in the assigned territory (US, Canada, Latin America). Lead, mentor, and manage the regional sales team to achieve sales targets and objectives, while ensuring all company policies and processes are being implemented. Identify and pursue new business opportunities, including key accounts and strategic partnerships. Build and maintain strong relationships with clients, partners, and industry influencers. Monitor market trends, competitor activities, and customer needs to inform strategic decisions. Collaborate with the marketing team to develop region-specific campaigns and initiatives. Provide regular sales forecasts, reports, and performance analysis to the management. Represent us at industry events, conferences, and trade shows. What we think will help you succeed in this role We believe you can be phenomenally successful in this role if you recognize yourself in the description below. Don’t worry if you don’t meet all of the criteria—we value people who have the right attitude and who are ready to learn. Minimum 5 years of sales experience in outbound sales on the US market, with at least 3 years in a leadership role. Experience in software sales and / or the localization industry Fluent English knowledge; French and Spanish would be an advantage Proven track record of achieving sales targets and driving revenue growth. Strong leadership and team management skills. Excellent communication, negotiation, and presentation skills. Ability to build and maintain relationships with key stakeholders. Strategic thinker with strong analytical and problem-solving abilities. Willingness to travel within the region as required, with occasional travel to the EU. Experience with Sales Navigator Able to influence and negotiate with key decision-makers Compliance with our standards Experience in quantitative research methods Experience in data management and analytics using CRM systems Good command of MS Office, HubSpot Ability to work independently What will really knock our socks off That you contribute to add more and more happy partners, sharing their happiness from such an intuitive TMS, adjusted to their needs

Customer Success Manager - Europe #LI-EJ1 #Remote You will be responsible for managing a number of key customers. Your primary goal is to ensure that customers have a positive experience with the company’s products or services and that their needs are met. You will collaborate with cross-functional teams to drive customer success and contribute to the overall growth and retention of the customer base. Responsibilities Strategic Account Management: Develop and implement strategic account plans aligned with the client’s objectives and the company’s goals. Identify growth opportunities and collaborate with internal teams to develop strategies for account expansion. Anticipate and address potential issues that may impact the client relationship or business partnership. Customer Relationship Management: Build and maintain strong relationships with key customers. Work closely with customers to understand their goals, challenges, and expectations. Proactively address customer concerns and issues. Customer Success Strategy: Develop and implement customer success strategies to drive customer satisfaction and retention. Collaborate with other teams, such as Sales and Product, to ensure a unified approach to customer success. Metrics and Reporting: Track the defined key performance indicators (KPIs) for the customer success team. Provide regular reports on team performance and customer satisfaction. Customer Advocacy: Identify opportunities for customer advocacy, testimonials, and case studies. Encourage and facilitate customer referrals. Continuous Improvement: Continuously assess and improve customer success processes and workflows. Stay informed about industry best practices and trends. Continuously learn and build expertise across the company, products, services and assigned customers. Qualifications Bachelor’s degree in business, management or a related field. Proven experience as customer success, strategic/key accounts manager or similar. Proven experience within the translation/localisation/language technology industry Results-oriented with passion for customer success and experience achieving high levels of customer satisfaction. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Hands on experience with CRM software, CS platforms, and deep understanding of sales performance metrics. Ability to analyse data and make data-driven decisions. Ability to collaborate effectively with cross-functional teams. Flexibility and adaptability to thrive in a dynamic and fast-paced environment. Benefits: Attractive commission scheme A dynamic, international working environment Training and personal development opportunities Working with experts in the field of language technology and localization Participation in international conferences and industry leading events Remote working

#LI-MR1 #LI-Hybrid Sales Account Manager required in the London area (permanent, full time and hybrid - three times a week in their London office – west). We have a position for an Account Manager with a top 10 award-winning language services provider and technology company in London. We are looking for a driven industry Account Manager with a strong commercial mindset and ability to maintain and expand existing and new key client accounts. Permanent, full time and hybrid (3 days in the office and 2 days WFH). Please note that our client is looking for suitable candidates with LSP experience. If you would like to explore this opportunity in more detail, please send your CV to: michael.radwan@adaptiveglobalization.com and we will arrange a call. 

We are looking for a business development director to lead all sales activities of a fast-growing German translation platform, with revenues over $8M. Office presence in Northern Germany is required at least once a month. As a Business Development Director for a German translation platform, your day-to-day activities involve: Finding new clients: research and identify potential clients who need translation services. This could involve attending industry events, networking with businesses, or developing targeted marketing campaigns. Building relationships: connect with decision-makers at potential client companies to understand their translation needs and present our platform's solutions  Developing proposals and quotes: work with the sales team to create proposals and quotes that outline our services, pricing, and timelines. Negotiating contracts: negotiate the terms of contracts with clients to ensure mutually beneficial agreements. Managing existing client relationships: maintain positive relationships with existing clients, ensuring their satisfaction and encouraging repeat business. Staying up-to-date on industry trends: research and analyze market trends in the translation industry to identify new business opportunities and ensure our platform remains competitive. Developing the platform: collaborate with product development teams to suggest improvements and features that will enhance the platform's value proposition for clients. Your overall mission is to drive business growth for the translation platform by expanding our client base and increasing revenue. The targets are set for new client acquisition and revenue generation. Is that of interest? If so, get in touch! #LI-remote #LI-MC1    

We are looking for an experienced Customer Success Manager to join our client's team in Dubai.  This position requires relocation to Dubai, and the client will sponsor VISA and health insurance. The salary for this role is AED 20,000-25,000 monthly.  Founded in 2008, our client has quickly grown to dominate the localization market in the MENA region through its proprietary suite of innovative language solutions custom-built for the Arabic language. In this role, you'll take full customer ownership of a designated portfolio, driving sales, overseeing overall budget, and maximizing growth to hit commercial targets Duties & Responsibilities Establish long lasting sales-centric relationships by deeply understanding your client’s short- and long-term objectives to enhance loyalty and align services with their goals. Provide ongoing value by engaging in day-to-day sales interactions and maintaining a reporting cadence, aiming to ensure client satisfaction and transparent communication. Earn trust as a valued sales advisor to customers by adopting a Customer Success mindset and make decisions on sales solutions with the goal of driving positive customer outcomes. Manage customer expectations with a focus on sales, facilitating sales-focused customer dialogue, and executing according to aligned scope, quality, and speed with customers. Develop an in-depth understanding of products and services through a sales-oriented approach to effectively communicate their features and benefits. Collaborate with internal teams to facilitate timely and effective sales solutions. Monitor and analyse customer feedback and usage data to identify sales opportunities, improve customer satisfaction, and drive customer success. Regularly identify upselling and cross-selling opportunities by actively assessing client needs and preferences, aiming to enhance both customer satisfaction and revenue growth. Provide regular updates on portfolio key results such as YoY growth per customer, sold tech/subscriptions, Quality Feedback, and customer success KPIs. Adhere to and continuously improve the client's sales-focused documentation and administrative processes. Contribute significantly to the client's overall growth and commercial success with a strong emphasis on sales outcomes.  Experience & Qualifications required  Bachelor’s degree in business management or any related field is preferable. (3-5) years of experience in the sales, business development or strategic account management role in the professional services industry “B2B”. Experience working with top tier local and international clients across the private and public sector in the Middle East or globally. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients. Strong problem-solving skills and the ability to think creatively to resolve client issues. Highly organized and detail-oriented, with the ability to multitask and manage time effectively. Positive and enthusiastic attitude, with a passion for delivering exceptional sales and customer service. Familiarity with LSP industry terminology, translation software, and project management tools is a plus. Familiarity with consultancy, media, and entertainment clients or sectors is a strong plus. Ability to work independently as well as part of a team. Willingness to learn and adapt in a fast-paced and constantly changing environment. Interested? Apply with an updated copy of your resume!  #LI-CP1