Operations & Team Management

Candidates must combine personnel leadership skills, business acumen, sales and account management abilities and – of course – a deep understanding of the production process from start to finish.

Top operations leaders are tough to find: candidates who bring together a diverse set of business skills.

Adaptive Globalization has filled positions from PM Team Lead to Global Operations Director, and has the network to present qualified candidates whose business background, customer knowledge and leadership experience match the specific requirements of your LSP.

Our candidate networks span Senior PMs running 3-man teams to Business Unit Directors leading multi-country production teams for some of the largest language agencies in the world.

Financial Experience
We match our search to fit client needs, seeking out candidates with relevant experience managing budgets and overseeing revenues. We've filled production leadership positions for small businesses and LSPs generating hundreds of millions in turnover.

Technical Know-how
Sometimes business management skills aren't enough. When roles demand technical operations knowledge, Adaptive focuses on candidates who have risen through the LSP production ranks building the right hands-on experience.

Sales Skills
Production isn't about maintaining the status quo - it's about delighting customers and building partnerships. We investigate candidates' client-facing experience along with their day-to-day operations skills.

Active jobs

Bookings Team Manager

United Kingdom
up to £38000
Bookings Team Manager #LI-EJ1 #Hybrid Reporting to: Chief Executive Officer, Operations Manager Location: Cambridge, UK PURPOSE OF JOB To provide an effective and high-quality interpreting bookings service which meets customers’ needs and contractual and financial performance targets. To lead, develop and manage the performance of a specific section of the Bookings Team effectively. Responsible for selected client’s account management. To take an active role in our client's management team to maintain and build the business. KEY RELATIONSHIPS Chief Executive Officer, Chief Financial Officer and management team Operations Manager, Head of Human Resources & Compliance staff and linguists contractors’ and partners’ staff existing and potential customers key suppliers KEY DUTIES AND RESPONSIBILITIES Bookings service Ensure Bookings Team members: Take bookings from customers accurately and completely by telephone, e-mail or other electronic systems. Inform customers about the ethics of interpreting practice where necessary. Comply with bookings procedures and contractual performance targets. Book appropriately qualified, experienced and cost-effective linguists for assignments. Confirm bookings with customers and linguists. Follow up all booking changes and issues on a timely basis e.g. cancellations, changes of date and time. At the end of each shift update incoming staff about any key issues e.g. complaints, non-attendance of a linguist, difficulties in providing a linguist etc. Ensure that there are adequate staffing levels for all shifts. Allocate and prioritise team members’ activities effectively. Ensure complaints are investigated and resolved according to procedures, and escalate to senior management when necessary. Management and Accounts Responsible for managing a range of contracted and non-contracted clients. Work with the Operations Manager and Head of Human Resources and Compliance to address business critical issues, ensure smooth running of the business and high-level care is provided for our clients. Serve as a member of the management team and participate in relevant meetings and with other management tasks for the business. Attend client meetings and events in the UK and abroad, together with the need for occasional travel to Poland to work with the Krakow team as necessary. Act as a Duty Manager on a rostered basis. To be involved in procurement/tendering processes, business retention and growth activities. Team leadership and performance management Lead and manage the Bookings Team (Cambridge & Krakow) to enable staff to provide a high-quality interpreting service which meets contractual and financial targets and demonstrates our client's mission and values, including leading regular team meetings and briefings. For each team member carry out regular performance development reviews, including identification of their development needs. Ensure staff possess the knowledge and skills to perform their roles to a high standard. Ensure staff are aware of are aware of and comply with policies and procedures where relevant. Bookings Department’s procedures and quality standards Develop and monitor procedures and quality standards to enable the effective functioning of the Bookings service. Collaborate with other departments to enable our client to provide high quality, customer-focused services and seamless processes. Continuous improvement and service development Support the Operations Manager in continually seeking to improve the quality and cost-effectiveness of the bookings service provided. This includes monitoring customer feedback and performance data. Contribute to the development of the Bookings service. Performance management and Linguist support Work with the Head of Human Resources and Operations Manager to: Identify the need for new linguists in various languages, geographical areas and disciplines. Ensure that linguists are fully aware of and comply with our client's policies, procedures and quality standards. Monitor performance regularly and take action or escalate to senior management as necessary. Provide first-line support for linguists on ethical issues and difficult or sensitive cases. Marketing and Commercial Manage and develop commercial communications. Work alongside the Head of Human Resources and Compliance to manage the website, blog and social media accounts and campaigns. Health and Safety Ensure the Bookings Department complies with the Health and Safety Policy.

Project Manager

Leamington Spa
United Kingdom
Project Manager   Our client are expanding their team! Their award-winning business keeps growing, and we’re looking for a motivated and proactive project manager, with a passion for delivering outstanding service, to join their expanding operations team. Are you ready to take your career to the next level? If you have a love of languages, solid experience of project management and a drive to deliver the best customer service, then we’d very much like to hear from you.   Who are they and what do they do? They've been in business for over 40 years, and with more than 200 languages in their repertoire, They are the trusted translation partner to an ever-expanding line up of worldwide brands. From fashion and finance to medicine and manufacturing, they provide world-class translation and localisation services to a diverse range of businesses, helping them to expand their global reach.   What are their values? Their collaborative culture is fast paced, fun and supportive and they are fully committed to the growth and development of everyone in their team! They are also a B Corp accredited company, meeting high standards of positive social and environmental impact. We truly care about their people, their partners and the planet. The Project Manager role Variety is the spice of life and it’s a key ingredient of the role! From savvy start-ups to FTSE 100s and big-name brands, their diverse client base means the range of projects and services they deliver is extremely varied and no two days are ever the same. On any one day, you could be simultaneously: Briefing in a global team of linguists to localise an e-commerce website into multiple languages Managing the localisation of a video for social media to include voiceover and subtitling Coordinating the localisation of a global elearning programme, including artworking of graphics.   Core responsibilities of a project manager Listening to and understanding client requirements in detail, and offering bespoke solutions Managing projects from start to finish, selecting appropriate linguists and implementing the relevant translation technology Developing relationships with clients to understand their ongoing requirements and identify how best to support them on future projects Supporting the growth of our business by contributing ideas for expansion of services and improvement of processes Supporting the growth and development of project coordinators by mentoring them and sharing experiences as they take the first steps in their project management careers Additionally, there is scope for working with colleagues across different strands of the business, including quality assurance, innovation in operational processes, the development and co-ordination of our linguist community and the implementation of new translation technology. As you can see, there are plenty of opportunities to get more involved! Key skills and experience required for this role include: At least two years’ experience of working in a similar client-facing project management position within the translation/localisation industry Passionate about delivering the best possible customer service Excellent communication skills, both verbal and written Strong computing skills Knowledge of translation tools and technology Excellent organisation, prioritisation and time management skills Personable and approachable, both with customers and internal teams Results focused with attention to detail Resourceful, proactive and able to act on initiative Curious and tenacious Accountable and eager to learn What we offer They offer a competitive salary based on experience and skills, alongside a wealth of other perks, including a detailed employee development programme, a comprehensive training package and plenty of team socials. Performance bonus  Ongoing training with plenty of opportunities to broaden and develop skills Great career progression A friendly, people-centric supportive culture Well-being programmes and social events A varied and challenging role Hybrid working arrangement depending on level of experience and training requirements Casual dress Referral programme Relocation assistance As they continue to expand across a global marketplace, this is a genuinely wonderful opportunity to join a well-established, friendly, B-Corp-certified company and become part of a brilliant and friendly team!

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11. 06. 2021

How to have a boost in productivity - working from home edition!

Working from home has become the norm for many of us during the pandemic and it looks like it might just be here to stay for a lot us too! It’s great to have the flexibility that comes with working from home, but it’s also a totally different ballgame and something that we need to adapt to as it certainly comes with its challenges. Whether you’re a work from home pro or are still struggling to get accustomed to this new way of life, here are some top tips and reminders to help keep productivity high on a work from home day without compromising your wellbeing: 1.     Try to get into a routine. It can sometimes be tempting to sleep in on a home office day and just roll out of bed and get straight into work, but it’s far more beneficial to get into a routine and have time to mentally prepare yourself for the day ahead. It’s also nice to have some time to yourself before diving into work. Use the time that you would usually spend commuting in a positive way, you could try yoga, meditation or even just spending extra time treating yourself to a lovely breakfast! Did someone say pancakes?2.     Create your designated workspace. Whether you have an office room or not, you should avoid working from your bed or sofa as these should be your spaces for relaxation. Try to create a working space with a desk/table and a comfortable chair and make it YOURS, add items to make it an enjoyable space to be in, this could be your favourite plant or some artwork but try to keep clutter to a minimum because, after all, a tidy space = a tidy mind!3.     Don’t overwhelm yourself. Making a plan for each day can be really valuable and help to give your day some structure but be realistic about the how much you can get done. Make your to-do lists reasonable and be flexible! If you give yourself too many tasks to complete in one day, the thought of even starting the first task can be so daunting that you’ll be more likely to procrastinate and have to rush through your tasks later on. Figure out what works for you for instance, some people like to work to a schedule and adopt time management practices such as the Pomorodo Technique (work for 25 minute intervals, followed by a 5-10 minute break).4.     Take a proper break! When you’re working from home, it can be strangely easy to just keep working through lunch and not step away from your desk for a proper break and change of scenery, but studies have actually shown that taking time away from your desk can directly increase productivity and creativity! Going for a walk or spending time outside is even better for your well-being, soak up that Vitamin D!5.     Hydration, hydration, hydration. Okay, you’ve heard this 100 times before but it never hurts to be reminded. An easy way to ensure that you’re drinking enough water is to buy a time marked water bottle. Fill it up in the morning, set yourself a challenge and make sure that you finish it before the end of the day. You might just notice that your concentration is better, and it will help to keep headaches at bay, particularly when you’re on screens all day!6.     Limit distractions. Of course, we can’t always control everything but do try to control what you can. If you have a particularly demanding project or are under time constraints, you could try removing distractions; let friends/family know not to disturb you, close the door, put your phone on airplane mode or in another room and switch off that TV!7.     Try a productivity tool/app. Utilising productivity tools can be the extra push that you need; they give you incentives and motivate you and there are so many to choose from! Try an app such as Forest, where you plant a virtual tree that takes, for example, ten minutes to grow, and if you can stay off your phone long enough, the tree will finish growing and be added to your on-screen forest, but if you return to your phone too fast, the tree withers and dies. It’s a light-hearted way to avoid digital distractions and gives you a sense of satisfaction! What tips do you have to stay productive at home?
11. 06. 2021

Occupational Burnout - Recognizing the signs

“Self-care has become a new priority – the revelation that it’s perfectly permissible to listen to your body and do what it needs.” ― Frances Ryan Burnout - lets talk about it!It’s one of those subjects that often gets mentioned, but never really discussed. I think it’s time to change that.I am actually quite surprised that in today’s day and age it has not been classified as a medical condition yet, because let’s face it – it is.Burnout is very popular and happens more often than people would like to admit. It’s that state of mental, physical, and emotional exhaustion, caused by prolonged, work-related stress. In order to come up with ways of avoiding it, let’s break down the definition to see how each of the factors can be FIXED!Emotional exhaustionEmotional exhaustion is a state of feeling emotionally worn out and drained. This can be easily improved by ensuring we eat right, take technology breaks, meet with our friends, and of course exercise. Yes, many people could argue that exercise is a suggested remedy for almost everything nowadays, but in this case it is true. Exercise releases chemical endorphins to the brain which triggers a positive feeling in your body. So there, we have proof that going for a run or taking that HIIT class is worth it!Mental exhaustionMental exhaustion is similar, but the symptoms can be more severe, as the person experiencing this feeling starts to be detached, showing apathy towards their work colleagues and the work itself. The first thing to do if possible is to remove the stressor. If it is an overwhelming task at work, perhaps speak to your Supervisor – see if they could offer you some help. Don’t feel that you have to go through this alone.Again, try to eat well and stay active, but also practice relaxation techniques like yoga, massage, or mindfulness – all scientifically recognized to lower stress and anxiety.Physical exhaustionPhysical exhaustion is an extreme state of unrelenting fatigue and sometimes it can be brought on by the previously mentioned mental exhaustion. Being in this state can cause dizziness, chronic tiredness, and headaches, which if untreated can lead to moodiness, slow reflexes or even bad judgement/decision making.Get some sleep! Clocking in your 7 - 9 hours of sleep a night can restore well-being. Set aside some time each day to stretch and try eating foods that improve your energy level, like nuts, fish, and cheese. Magnesium is an essential mineral to promote a healthy nervous system, energy production, and for muscle relaxation.Also, if you ever notice that someone around you is starting to display any of the above signs, see if they are ok, offer them help. Trust me, it will make their day!
23. 10. 2018

Navigating Localization Careers – Which Sector?

A guide to 10 major vertical markets in the translation and localization industry.With so many niches and sub-sectors, it can be hard to take a backward step and objectively assess your options and think clearly about the range of different business environments and project types that are available for your next move. But along with salary package and working environment, the sector of the industry in which you work can also have a big impact on your daily role, the skills you build and the long-term direction of your career.Whether working as part of an in-house team or within an agency, there are significant differences between different vertical markets.If you’re curious to know what’s our there, take a look through our quick-start guide to 10 of the most prominent sub-sectors of the global language services market.1. Transcreation  What’s involved:Transcreation is a term commonly used within the marketing and PR sectors, and usually refers to the local adaptation of promotional or advertising materials. A nuanced form of localization, transcreation deals with how to successfully adapt things such as ad campaigns, slogans and endorsements into new markets. As opposed to traditional translation, transcreation may involve creating entirely new content in the target language to accurately replicate the tone, style and context of the original in a way which will resonate with local audiences.What to expect:Exposure to marketing, PR and advertising communities, working with creative professionals and copywriters, developing an understanding of international brand management as well as online and offline marketing channels.2. Legal & Financial What’s involved:Legal and financial are among the most highly specialized niches of the translations market owing to the high levels of accuracy demanded by documents supporting major financial decision-making or legal processes. Within legal a growing sub-sect is Intellectual Property translation (IP), which deals with the management of international patents and protection of innovation.What to expect:An environment centred on quality and specialism (from vendor selection to rigorous QA processes), potential late hours accommodating ‘rush’ projects, a geographical focus on major global cities, awareness of information governance and possible exposure to e-discovery and data forensics technology.3. Gaming What’s involved:Supporting the videogaming sector blends multiple service and technology requirements. Localization of game content requires not only translating in-game content, but also access to resources such as foreign-language voice artists and recording studios for in-game audio and advanced graphic design capabilities.  What to expect:Colleagues passionate about gaming (many gamers in their free time), understanding of platform nuances (mobile, PC, console), robust QA and testing services to detect and fix functional and linguistic bugs.4. Life Sciences What’s involved:‘Life Sciences’ is a broadly-used umbrella term that usually covers scientific industries including Medical Devices, Pharmaceutical, Biotechnology and related fields. Language projects within the sector can range from adapting marketing and promotional materials much like any other sector to supporting deeply specialized processes such as Clinical Trials and Linguistic Validation.What to expect:Focus on Quality Assurance (quality audits, securing and maintaining ISO certifications), highly specialized translator vendor base, awareness of regulatory constraints and requirements.5. Multimedia What’s involved:Language services for the media and entertainment industries typically have a greater focus on audio localization (e.g. dubbing) and on-screen captioning / sub-titling. With an ongoing explosion in digitally-available content as platforms including Netflix and Amazon Prime Video begin to generate their own content, multimedia localization continues to expand rapidly.What to expect:Local and in-country networks of recording studios and voice-over artists, captioning, dubbing and sub-titling, supporting traditional broadcast and digitally-distributed media, potential exposure to related markets including e-learning.6. E-commerce What’s involved:E-commerce localization focuses on helping e-retailers successfully reach and engage customers on a global basis. With its origins in website localization, the industry has now evolved to include many elements of digital marketing to ensure that translated websites and digital stores not only read and function correctly for the user but also convert visitors to sales.What to expect:Multilingual SEO, User Experience / User Interface design, e-commerce infrastructure platforms (e.g. Magento, Shopify) omnichannel marketing and conversion rate optimization (CRO).7. IT (Software & Hardware) What’s involved:The ‘IT’ bucket remains a large and complex sector in itself, incorporating giant technology corporations (such as Oracle, Facebook, Microsoft and Salesforce), up-and-coming Software-as-a-Service (SaaS) companies, mobile apps and hardware providers (think Hewlett-Packard, Dell and Canon). Depending on where you are in the market, you could be working on the technology industry’s next hottest thing, or helping translate a troubleshooting manual update for an obsolete device.What to expect:Exposure to product development, internationalization, content management systems, localization engineering, QA and in-language testing and UX/UI design.8. Industrial & Manufacturing What’s involved:A market sector traditionally centred on high volumes of technical documentation, Industrial & Manufacturing can include industries such as automotive, aerospace, mining, chemicals, construction and energy. Projects can be varied in nature, from technical manuals to health and safety communications or training materials.What to expect:Technical documentation and drawing, user manuals, installation and maintenance guides, regulatory compliance, R&D, catalogues and inventory lists.9. Travel & Hospitality What’s involved:The global Travel & Hospitality niche combines a few elements from several other categories, with obvious components from E-Commerce and also Transcreation. Largely focused on website localization and online sales, this space focuses on successfully reaching global audiences for hotels, resorts, accommodation rental and the travel sectors (airlines, car rental etc).Along with site design, effective international branding and seamless user experience, multilingual SEO is also part of an integrated strategy to drive relevant traffic to sites.What to expect:Website localization, app development and adaptation, exposure to multicultural marketing and branding, social media strategy, booking engines & pricing algorithms and international search engine marketing.10. Government What’s involved:Both at the national and regional level, government translation requires much of the same service delivery as other sectors whilst remaining commercially unique. Typically controlled by rigid procurement processes which aim to be both selective and inclusive simultaneously (ensuring service quality whilst sharing spend across a diverse range of business suppliers), the public sector can mean predictable long-term contract opportunities across areas like health services, defence, finance and communications.What to expect:Complex purchasing frameworks, highly structured bid & tender processes, focus on document and website translation projects, multi-year contracts, transcription and exposure to security clearance requirements.***Are you looking to explore new areas of the global translation and localization market with your career? Adaptive Globalization places professionals in 30+ countries from our 4 office locations across the US and Europe.***You can check out Adaptive Globalization’s full list of jobs across the translation, localization and interpreting sectors here.