Operations & Team Management

Candidates must combine personnel leadership skills, business acumen, sales and account management abilities and – of course – a deep understanding of the production process from start to finish.

Top operations leaders are tough to find: candidates who bring together a diverse set of business skills.

Adaptive Globalization has filled positions from PM Team Lead to Global Operations Director, and has the network to present qualified candidates whose business background, customer knowledge and leadership experience match the specific requirements of your LSP.

Our candidate networks span Senior PMs running 3-man teams to Business Unit Directors leading multi-country production teams for some of the largest language agencies in the world.

Financial Experience
We match our search to fit client needs, seeking out candidates with relevant experience managing budgets and overseeing revenues. We've filled production leadership positions for small businesses and LSPs generating hundreds of millions in turnover.

Technical Know-how
Sometimes business management skills aren't enough. When roles demand technical operations knowledge, Adaptive focuses on candidates who have risen through the LSP production ranks building the right hands-on experience.

Sales Skills
Production isn't about maintaining the status quo - it's about delighting customers and building partnerships. We investigate candidates' client-facing experience along with their day-to-day operations skills.

Active jobs

Head of Account Management - Germany

€100,000 + commission
Head of Account Management Germany #LI-EJ1 #Remote An international leader in language and content solutions, services and technologies. The group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists. Every position is key to our global growth: we know that we will only succeed if our people succeed. Joining us means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand. ------------------------------------------------------------------------------------------ Main responsibilities: - Develop and maintain strong relationships with existing key customer contacts through team members or self. Create and grow new ones throughout the account to achieve efficient levels of customer intimacy and support business growth and financial objectives (Revenue, Gross Margin). - Master the service and solutions portfolio, support team on business case and positioning of complex combinations of services and technologies, through AM driven opportunities or in collaboration with Sales and Solution Management. - Act as liaison/facilitator between customers and other company resources to ensure excellence in meeting customer requirements and customer retention. - Develop and manage a team of strategic account managers through coaching, training, on the job support; Drive acquisition and/or promotion of talents, and ensure retention. - Own and support process compliancy within the team, data quality in systems and adherence to Account Management Guidelines. Requirements: Bachelor degree in Business Management, Economics, Financial or Marketing 5-7 years of proven experience in Account Management. Experience in translation/localisation industry. Leadership experience Experience in project management Safe handling of MS Office programs Fluent in German AND English Communication and presence strength, high customer orientation, strong analytical skills Decision-making pleasure, self-responsible working style and high team skills

Read our Blogs

15. 06. 2018

Five Lesser-Known Conference Picks for LSP BDMs

Along with industry calendar staples, here are some off-the-beaten-path conference options for translation and localization sales professionalsFor some it's one of the top perks of the job - company-paid travel opportunities to hang out in some of the world's top cities while enjoying good food and drink along the way.For others, it's a dreaded few days of airport security, taxis, hotel rooms and living out of a suitcase.Whatever your take on the travel aspect, there are few better prospecting opportunities than conferences, with hundreds of potential customers gathered together with the explicit purpose of finding ideas and partners to drive their businesses forward.On the localization circuit, there are some established events. LocWorld, TAUS, ATC and the fast-growing Slatorcon among them. To dot the 'i's and cross the 't's, the guys at Nimdzi Insights have made a pretty comprehensive schedule here.But when it comes to sending sales reps outside of the loc bubble, many companies struggle for direction.With industry-specific conferences and trade events, results can be hit and miss. Those targeting the gaming space swear by GDC, whilst those with their sights on the LifeSci space favor events such as DIA.On a more general footing, here are a few conferences Adaptive's loc agency customers have attended with good reviews:1)     Brand2GlobalBilled "a world leader in promoting education and training in the fields of Global Branding, Global Marketing, Global Digital Media, and Localization", Brand2Global’s conferences feature speakers and attendees who head up global marketing for major brands. 2017’s speaker list included representatives from Microsoft, HubSpot, GoPro, Gatorade and Citrix.2)     SaaStr“The world’s largest community for B2B’ software”. Held over 3 days and attended by 15,000+, the SaaStr conference brings together leaders and learners in the world of software-as-a-service, a favourite IT niche with localization BDMs looking to get in at ground-level with the next company poised for explosive growth. 2019’s lineup is already assembled and features luminaries from Box, Pinterest and Slack, along with plenty of VC and PE experts.3)     TechCrunch Disrupt“Before there were tech conferences, there was Disrupt.” Hackathons, ‘Startup Alley’… Disrupt is all about early-phase businesses and bringing together investors and innovators for discussion and collaboration. For BDMs looking to engage early with high-growth companies at a low level of localization maturity, this can be a great base and afford some valuable networking.4)     WebSummitThe accolades for this event are seemingly infinite: Inc. magazine calls it “the largest tech conference in the world”, Forbes “the best tech conference on the planet”. Attendees top 70,000 and speaker numbers run past 1,000. An all-star featured speaker lineup includes C-level representatives from Booking.com, Twitter, eBay, Nestlé and Tommy Hilfiger. The sheer scale of the event means any brave loc participants need to plan carefully to find relevant sessions to focus on, but there’s no event with more tech heavyweights in one place at one time. 5)     DmexcoThe self-styled “global business and innovation platform of the digital economy”, dmexco focuses on digital commerce, marketing and transformation. Heavily attended by digital services companies for a while, increasing numbers of language service providers are adding this event to their conference calendar also. Past speakers include Jack Dorsey (CEO, Twitter), Sheryl Sandberg (COO, Facebook) and Sir Martin Sorrell (Founder, WPP).You can check out Adaptive Globalization’s current BDM vacancies in our job listings here.