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Customer Success Manager - LATAM #LI-EJ1 #Remote You will be responsible for managing a number of key customers. Your primary goal is to ensure that customers have a positive experience with the company’s products or services and that their needs are met. You will collaborate with cross-functional teams to drive customer success and contribute to the overall growth and retention of the customer base. Responsibilities Strategic Account Management: Develop and implement strategic account plans aligned with the client’s objectives and the company’s goals. Identify growth opportunities and collaborate with internal teams to develop strategies for account expansion. Anticipate and address potential issues that may impact the client relationship or business partnership. Customer Relationship Management: Build and maintain strong relationships with key customers. Work closely with customers to understand their goals, challenges, and expectations. Proactively address customer concerns and issues. Customer Success Strategy: Develop and implement customer success strategies to drive customer satisfaction and retention. Collaborate with other teams, such as Sales and Product, to ensure a unified approach to customer success. Metrics and Reporting: Track the defined key performance indicators (KPIs) for the customer success team. Provide regular reports on team performance and customer satisfaction. Customer Advocacy: Identify opportunities for customer advocacy, testimonials, and case studies. Encourage and facilitate customer referrals. Continuous Improvement: Continuously assess and improve customer success processes and workflows. Stay informed about industry best practices and trends. Continuously learn and build expertise across company products, services and assigned customers. Qualifications Bachelor’s degree in business, management or a related field. Proven experience as customer success team lead, strategic/key accounts manager or similar. Results-oriented with passion for customer success and experience achieving high levels of customer satisfaction. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Hands on experience with CRM software, CS platforms, and deep understanding of sales performance metrics. Ability to analyze data and make data-driven decisions. Ability to collaborate effectively with cross-functional teams. Flexibility and adaptability to thrive in a dynamic and fast-paced environment. Benefits: Attractive commission scheme A dynamic, international working environment Training and personal development opportunities Working with experts in the field of language technology and localization Participation in international conferences and industry leading events Remote working

Customer Success Manager - Europe #LI-EJ1 #Remote You will be responsible for managing a number of key customers. Your primary goal is to ensure that customers have a positive experience with the company’s products or services and that their needs are met. You will collaborate with cross-functional teams to drive customer success and contribute to the overall growth and retention of the customer base. Responsibilities Strategic Account Management: Develop and implement strategic account plans aligned with the client’s objectives and the company’s goals. Identify growth opportunities and collaborate with internal teams to develop strategies for account expansion. Anticipate and address potential issues that may impact the client relationship or business partnership. Customer Relationship Management: Build and maintain strong relationships with key customers. Work closely with customers to understand their goals, challenges, and expectations. Proactively address customer concerns and issues. Customer Success Strategy: Develop and implement customer success strategies to drive customer satisfaction and retention. Collaborate with other teams, such as Sales and Product, to ensure a unified approach to customer success. Metrics and Reporting: Track the defined key performance indicators (KPIs) for the customer success team. Provide regular reports on team performance and customer satisfaction. Customer Advocacy: Identify opportunities for customer advocacy, testimonials, and case studies. Encourage and facilitate customer referrals. Continuous Improvement: Continuously assess and improve customer success processes and workflows. Stay informed about industry best practices and trends. Continuously learn and build expertise across the company, products, services and assigned customers. Qualifications Bachelor’s degree in business, management or a related field. Proven experience as customer success team lead, strategic/key accounts manager or similar. Results-oriented with passion for customer success and experience achieving high levels of customer satisfaction. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Hands on experience with CRM software, CS platforms, and deep understanding of sales performance metrics. Ability to analyse data and make data-driven decisions. Ability to collaborate effectively with cross-functional teams. Flexibility and adaptability to thrive in a dynamic and fast-paced environment. Benefits: Attractive commission scheme A dynamic, international working environment Training and personal development opportunities Working with experts in the field of language technology and localization Participation in international conferences and industry leading events Remote working

#LI-MR1 #LI-Hybrid Business Development Director required in the London area (permanent, full time and hybrid - three times a week in their London office – west). We have a position for an Account Manager with a top 10 award-winning language services provider and technology company in London. We are looking for a hunter type profile who will be winning new clients and creating sustainable, long-term business relationships. Permanent, full time and hybrid (3 days in the office and 2 days WFH). We are seeking sales professionals with 2/3 years LSP experience in Life Science, Medical Devices, Manufacturing/Engineering, Software IT. If you would like to explore this opportunity in more detail, please send your CV to: michael.radwan@adaptiveglobalization.com and we will arrange a call.

#LI-MR1 #LI-Hybrid Sales Account Manager required in the London area (permanent, full time and hybrid - three times a week in their London office – west). We have a position for an Account Manager with a top 10 award-winning language services provider and technology company in London. We are looking for a driven industry Account Manager with a strong commercial mindset and ability to maintain and expand existing and new key client accounts. Permanent, full time and hybrid (3 days in the office and 2 days WFH). Please note that our client is looking for suitable candidates with LSP experience. If you would like to explore this opportunity in more detail, please send your CV to: michael.radwan@adaptiveglobalization.com and we will arrange a call. 

#LI-MR1 #LI-Hybrid Client Director required in the London area (12 months contract – maternity cover, full time and hybrid - three times a week in their London office – central). Our client is a creative agency that specialises in the creative translation of advertising and marketing copy. They are actively looking for a Client Director. This role is responsible overseeing a variety of mid-sized relationships at the business. You will be the senior point of contact for the client - and act as a bridge between the client and the day-to-day project team. You will be the escalation point and person to go to and making sure the client receives everything what they need. Please note that our client is looking for suitable candidates who come from the Localization/Transcreation sector. If you would like to explore this opportunity in more detail, feel free to call me at: +44 208 123 0194 or please send your CV to: michael.radwan@adaptiveglobalization.com. We look forward to hearing from you. Best wishes,  Michael

We are looking for a business development director to lead all sales activities of a fast-growing German translation platform, with revenues over $8M. Office presence in Northern Germany is required at least once a month. As a Business Development Director for a German translation platform, your day-to-day activities involve: Finding new clients: research and identify potential clients who need translation services. This could involve attending industry events, networking with businesses, or developing targeted marketing campaigns. Building relationships: connect with decision-makers at potential client companies to understand their translation needs and present our platform's solutions  Developing proposals and quotes: work with the sales team to create proposals and quotes that outline our services, pricing, and timelines. Negotiating contracts: negotiate the terms of contracts with clients to ensure mutually beneficial agreements. Managing existing client relationships: maintain positive relationships with existing clients, ensuring their satisfaction and encouraging repeat business. Staying up-to-date on industry trends: research and analyze market trends in the translation industry to identify new business opportunities and ensure our platform remains competitive. Developing the platform: collaborate with product development teams to suggest improvements and features that will enhance the platform's value proposition for clients. Your overall mission is to drive business growth for the translation platform by expanding our client base and increasing revenue. The targets are set for new client acquisition and revenue generation. Is that of interest? If so, get in touch! #LI-remote #LI-MC1    

This is a fully remote Vendor Management Team Lead position. With more than 150 employees in Europe and several thousands technical translators worldwide, our client is one of the largest German translation service providers. Their customers include many large globally active companies. They are renowned for the quality of their translations as well as their excellent IT-driven project management, efficiency and speed. Your responsibilities: Lead a team of 3 vendor managers and other support staff to ensure effective and efficient management of vendor relationships Develop and apply vendor management strategies to optimize procurement costs, ensure quality of deliveries and evaluate vendor performance. Identify and select suitable suppliers and contractors, considering quality standards, pricing, delivery times and other relevant criteria. Negotiate and conclude contracts and agreements with suppliers Monitor supplier performance, perform evaluations, and develop solutions to problems and implement measures to improve performance. Maintain good relationships with suppliers to foster long-term cooperation and partnership. Requirements:   Over 5 years LSP experience At least 3 years of experience in vendor management or a similar function You have a sound understanding of procurement processes, contract negotiations and supplier management You have already led teams #LI-CP1 #LI-remote  

Client side opportunity - Junior Localization Producer Assistant (1 year contract) - fully remote from Germany The end client is a leading developer and publisher, a major player in the gaming industry, responsible for some of the most popular titles in recent history. They're known for creating immersive worlds and engaging experiences for gamers worldwide. Their influence extends beyond games, with software development tools that empower creators to bring their own visions to life. This is your chance to join the localization team of a top-notch gaming company. What you'll do: Team up with our localization gurus to bring our client's video games to a global audience. Become a master using Smartling, JIRA, Trello, Slack - you'll be wrangling them all to keep projects on track. Be the ultimate teammate, keeping everyone informed and projects running smoothly. Requirements: 3 years experience in localization project management, ideally with experience in the gaming industry. Able to work in the US Time zone (from 14:00 to 22:00 CET). Fully remote role. Is that of interest? If so, get in touch! #LI-MC1 #LI-CP1 #LI-remote