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Bookings Team Manager

CambridgeUnited Kingdomup to £38000
Bookings Team Manager #LI-EJ1 #Hybrid Reporting to: Chief Executive Officer, Operations Manager Location: Cambridge, UK PURPOSE OF JOB To provide an effective and high-quality interpreting bookings service which meets customers’ needs and contractual and financial performance targets. To lead, develop and manage the performance of a specific section of the Bookings Team effectively. Responsible for selected client’s account management. To take an active role in our client's management team to maintain and build the business. KEY RELATIONSHIPS Chief Executive Officer, Chief Financial Officer and management team Operations Manager, Head of Human Resources & Compliance staff and linguists contractors’ and partners’ staff existing and potential customers key suppliers KEY DUTIES AND RESPONSIBILITIES Bookings service Ensure Bookings Team members: Take bookings from customers accurately and completely by telephone, e-mail or other electronic systems. Inform customers about the ethics of interpreting practice where necessary. Comply with bookings procedures and contractual performance targets. Book appropriately qualified, experienced and cost-effective linguists for assignments. Confirm bookings with customers and linguists. Follow up all booking changes and issues on a timely basis e.g. cancellations, changes of date and time. At the end of each shift update incoming staff about any key issues e.g. complaints, non-attendance of a linguist, difficulties in providing a linguist etc. Ensure that there are adequate staffing levels for all shifts. Allocate and prioritise team members’ activities effectively. Ensure complaints are investigated and resolved according to procedures, and escalate to senior management when necessary. Management and Accounts Responsible for managing a range of contracted and non-contracted clients. Work with the Operations Manager and Head of Human Resources and Compliance to address business critical issues, ensure smooth running of the business and high-level care is provided for our clients. Serve as a member of the management team and participate in relevant meetings and with other management tasks for the business. Attend client meetings and events in the UK and abroad, together with the need for occasional travel to Poland to work with the Krakow team as necessary. Act as a Duty Manager on a rostered basis. To be involved in procurement/tendering processes, business retention and growth activities. Team leadership and performance management Lead and manage the Bookings Team (Cambridge & Krakow) to enable staff to provide a high-quality interpreting service which meets contractual and financial targets and demonstrates our client's mission and values, including leading regular team meetings and briefings. For each team member carry out regular performance development reviews, including identification of their development needs. Ensure staff possess the knowledge and skills to perform their roles to a high standard. Ensure staff are aware of are aware of and comply with policies and procedures where relevant. Bookings Department’s procedures and quality standards Develop and monitor procedures and quality standards to enable the effective functioning of the Bookings service. Collaborate with other departments to enable our client to provide high quality, customer-focused services and seamless processes. Continuous improvement and service development Support the Operations Manager in continually seeking to improve the quality and cost-effectiveness of the bookings service provided. This includes monitoring customer feedback and performance data. Contribute to the development of the Bookings service. Performance management and Linguist support Work with the Head of Human Resources and Operations Manager to: Identify the need for new linguists in various languages, geographical areas and disciplines. Ensure that linguists are fully aware of and comply with our client's policies, procedures and quality standards. Monitor performance regularly and take action or escalate to senior management as necessary. Provide first-line support for linguists on ethical issues and difficult or sensitive cases. Marketing and Commercial Manage and develop commercial communications. Work alongside the Head of Human Resources and Compliance to manage the website, blog and social media accounts and campaigns. Health and Safety Ensure the Bookings Department complies with the Health and Safety Policy.
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Director in the field of AI / MT / Innovation & Technology

StuttgartGermany85-100000 EUR je nach Erfahrung und Qualifikationen
For one of our clients, a fast-growing specialized technical language services provider with over 60 FTEs and revenues over 15M EUR, we are looking for a Director in the field of AI / MT / Innovation & Technology. The role can be in house in southern Germany, or fully remote from anywhere from Europe. German fluent is a must.   This is a higher-level function, for the area of AI, Machine Learning and LLM. Is that of interest, and you fit the bill? If so, get in touch!  #LI-Hybrid #LI-CP1
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French Language Specialist

BerlinGermanyup to €32,000
Spécialiste de la langue française à 100% (m/f/d) Language Operations - Berlin, Berlin - #LI-EJ1 #Hybrid ________________________________________ Voici notre client Lancé en 2005 en tant que première agence de rédaction sur Internet, notre client est aujourd'hui l'un des plus grands prestataires de services linguistiques du monde germanophone, avec des bureaux à Zurich, Berlin et Los Angeles. Nous mettons tout en œuvre pour satisfaire nos clients. En allemand, en français, en italien, en anglais et dans plus de 100 autres langues. Notre mission est de débarrasser le monde des mauvaises paroles.   Vous êtes Un/une passionné(e) de langues, doté(e) d'une personnalité communicative et d'un talent multitâche. Vous avez travaillé comme traducteur/traductrice pendant plusieurs années et avez déjà acquis de l'expérience dans une agence. Votre langue maternelle est le français et vos langues sources sont l'allemand et l'anglais. Vous êtes résistant(e), ambitieux(se) et fier(e) de votre style d'écriture. Une expérience dans les domaines de la publicité, de la médecine, de la finance ou de l'assurance est souhaitable, une bonne connaissance de l'utilisation des outils de TAO est obligatoire. C'est le métier En tant que spécialiste de la langue française, vous êtes responsable de l'assurance qualité de nos commandes en français. Vous effectuez également des travaux de rédaction et de traduction et gérez les mémoires de traduction et les bases de données terminologiques de nos clients. Grâce à toutes ces activités, vous veillez à ce que chaque texte français qui passe entre vos mains soit exempt d'erreurs et réponde aux besoins de nos clients. Nos textes sont notre carte de visite - c'est pourquoi ils doivent être excellents de A à Z.   Vous apportez avec vous - un diplôme de traduction ou un diplôme de langue (niveau Master) - 2 à 3 ans d'expérience professionnelle dans le domaine de la traduction ou de la relecture - Vous aimez relever de nouveaux défis - Solide connaissance de Trados Studio - Langue maternelle française et excellente connaissance de l'allemand et de l'anglais (au moins C1) - une compréhension rapide - une méthode de travail structurée, proactive et indépendante   C'est ce que nous offrons - 5 semaines de vacances, possibilité de 2 semaines de vacances non rémunérées et de congés sabbatiques - Un bureau moderne à Berlin-Kreuzberg avec des événements d'équipe réguliers - Une équipe jeune et internationale - Participation à la prévoyance vieillesse volontaire - Possibilités de formation et de perfectionnement - Horaires de travail flexibles avec possibilité de travailler à domicile - Réduction sur le billet BVG
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Translation Project Manager

Sankt GallenSwitzerland65-75'000 CHF according to experience
Our client is a successful and fast-growing Swiss company specializing in translation, editing, proofreading, post-editing and copywriting. They are looking for a full time (100%) project manager based in Switzerland or in Germany in the Constance Lake area. Tasks Comprehensive active written and telephone support of clients Preparation and follow-up of quotations Qualification of customers for further internal support Order processing Support and monitoring of long-term customer projects In-depth support of individual accounts incl. participation in customer meetings on site Contact point for the customer in case of supplements, change requests and queries Processing of complaints in cooperation with customer support managers Liaison function between customers and internal departments Preparation of project invoices Master data maintenance Profile Completed business or language studies Very good knowledge of German and English incl. impeccable spelling and good understanding of Swiss German; other languages an advantage Professional experience in sales/customer service  Confident handling of MS Office applications Strong service mentality, customer and sales orientation Pleasure in customer contact and ability to take the customer's perspective and work out solutions together with the customer Entrepreneurial and strategic thinking as well as affinity for numbers  Very good communication skills, negotiation and diplomatic skills Professional and solution-oriented approach to conflict situations Pragmatic approach to complex tasks Structured, result-oriented and independent way of working High ability to work under pressure, willingness to excel and above-average commitment Distinct ability to work in a team Offer Fast-growing company with a highly motivated, dynamic team  Flat hierarchies  Versatile, varied tasks  Excellent infrastructure  First-class customers  Residence in Switzerland: home office option Daily presence in our clients' office in St. Gallen is required Start of work: by arrangement  Introductory period in Buchs SG   The PC infrastructure for your home office excl. internet connection will be provided by the company Is that of interest, if so, get in touch! #LI-Hybrid #LI-CP1  
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Business Development Director - España

BarcelonaSpain45-60.000 base
Nuestro cliente es una empresa de soluciones lingüísticas que factura más de 8 millones de Euros y que emplea más de 40 empleados en toda Europa. Están buscando un Business Development Manager / Director. El Director de Desarrollo de Negocios será un factor clave en el crecimiento actual de nuestro cliente. El candidato ideal trabajará en todo su ecosistema de tecnología y servicios para ofrecer soluciones de alto valor a clientes empresariales. Tendrás una mentalidad consultiva y te sentirás cómodo gestionando el gran volumen de solicitudes entrantes, así como contactando a nuevos prospectos hasta llegar a los principales interesados de nivel C. Recibirás la capacitación, herramientas y soluciones necesarias para dirigirte y abordar a clientes potenciales, resaltar el valor de nuestro ecosistema y convertirlos de prospectos a clientes. El equipo del que serás parte: Informarás a tu Jefe de Desarrollo de Negocios y serás miembro de sus equipos regionales. Interactuarás con colegas locales en tu oficina de sucursal, pero también trabajarás con colegas en toda nuestra cadena de valor hasta llegar al Equipo C. Harás la diferencia de esta manera: Comprendiendo y articulando los servicios, capacidades, beneficios y ventajas competitivas de nuestro cliente, y sabiendo cuándo involucrar a los colegas para obtener los mejores resultados Trabajando en toda la cadena de valor para cerrar leads entrantes Generando leads investigando clientes potenciales a través de una combinación de estrategias Contactando y siguiendo a prospectos y nuevos clientes Representando a LanguageWire en eventos comerciales/ferias comerciales/ocasiones de liderazgo de pensamiento Gestión del flujo de trabajo y pronóstico de ingresos Estableciendo y desarrollando relaciones con objetivos empresariales Creando propuestas, presentaciones de leads, gestionando RFP y negociando contratos Comprendiendo y articulando las capacidades de servicios de LanguageWire, beneficios y propuesta de valor única Coordinando recursos internos, equipos y talento para ganar la confianza del cliente y aumentar los ingresos Siendo un jugador de equipo sólido cuyas contribuciones, ideas y opiniones son muy apreciadas por el equipo y que siempre puede confiar plenamente en los demás miembros del equipo ¿Te interesa? En caso, ¡ponte en contacto ya! #LI-remote #LI-CP1  
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Business Development Director/Senior BDM - DACH / remote

MunichGermanybis 75.000 EUR + OTE
Wir suchen Senior Hunters für einen unserer Kunden, ein SaaS-Unternehmen im Bereich Internationalisierung mit einem Umsatz von mehr als 60 Millionen Dollar und weltweiten Niederlassungen. Die Rolle ist vollständig remote, muss aber in DACH angesiedelt sein. Unser Kunde ist ein nordeuropäisches europäisches Unternehmen mit Büros in verschiedenen Zeitzonen und über 300 Vollzeitbeschäftigten. Sie verfügt es über eine dynamische und moderne Kultur, die auf das Wachstum und das Wohlbefinden seiner Mitarbeiter ausgerichtet ist. Darüber hinaus investiert das Unternehmen stark in Forschung und Entwicklung und gilt als eines der technologisch fortschrittlichsten Unternehmen der Branche. In dieser Funktion konzentrierst du dich auf die Anbahnung neuer Geschäfte und bist dem Leiter der Geschäftsentwicklung unterstellt. Zu deinen Aufgaben gehören: Verstehen der Fähigkeiten, Vorteile und des einzigartigen Wertangebots unserer Kunden Aufbau und Entwicklung von Beziehungen zu Unternehmenszielen Vorschläge erstellen, Präsentationen leiten, RFPs verwalten und Verträge aushandeln Repräsentation deines Arbeitgebers bei kommerziellen Veranstaltungen/Messen/Thought-Leadership-Anlässen Pipeline und Prognosen verwalten Anforderungen: 5-7 Jahre Erfahrung im Verkauf komplexer SaaS-Lösungen bei kleinen und mittleren Unternehmen. Ist das interessant für dich? Dann melde dich sich bei uns! #LI-remote #LI-CP1
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Lead Generator

RemoteUnited KingdomUp to £26,000 (base) + commission
Lead Generator – UK #LI-AM1 #LI-remote   Location: UK Salary: £26,000 + commissions   Have you got 1+ years of experience in a sales role? Looking for leads, doing cold calling, cold emailing? Have you got experience working in the translation and localisation industry? Are you looking to join an international company that will enable you to grow in your career? If so, keep reading, this role might be just the one for you! We are working with one of the Top 10 LSP on a Lead Generator role. In this role, you would be responsible for identifying and creating new business opportunities for the Business Development team. You will be responsible for generating high-quality leads, through cold calling, cold emailing, online networking, and social media, for the team to pursue and close. For this role, you will need previous sales experience either as a lead generation or sales development representative, as well as experience in the translation and localisation industry. This is a great role for someone who is looking to join a growing global company within the Translation and Localisation industry. If you would like to explore this opportunity in more detail, feel free to call me at +44 20 3097 1828 or please send your CV to:
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Localization Engineer / MT Specialist

HamburgGermany50-65.000 EUR according to experience
For one of our clients, a fast-growing specialized technical language services provider with over 50 FTEs and revenues over 8M EUR, we are looking for a Localization Engineer & MT Specialist. The role can be remote in Germany. Your tasks: Responsibility for the independent development of a roadmap for the integration of MT into the company portfolio and participation in the marketing of MT services. Responsibility for the selection, development if necessary, testing and implementation of solutions for text analysis, suitability testing and evaluation of the output for machine translation in the CAT environment Independent support of our project teams in consulting, recording and technical implementation of customer requirements Close exchange with our localization engineers, project managers and language service providers Your profile: At least 5 years of experience in the support and administration of CAT systems (Across, TradosStudio, MemoQ or similar) Experience in the integration, administration and support of machine translation in CAT systems Master's degree in linguistics or relevant professional experience Experience in Python, Javascript or C++ an advantage Experience in implementing and working with APIs is an advantage Knowledge of German and English (C1 required), other foreign languages an advantage High degree of initiative and a structured way of working Is that of interest, and you fit the bill? If so, get in touch!  #LI-Hybrid #LI-CP1
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