Customer Success Manager - America's

Salary/Rate:$30k-$40k + bonus/commission
Job type:Perm
Town/City:Rosario
Country:Argentina
Business Sectors:Sales & Account Management
Job ref:25161
Post Date:16. 05. 2024
Scroll

About the Role


Customer Success Manager - LATAM
#LI-EJ1 #Remote

You will be responsible for managing a number of key customers. Your primary goal is to ensure that customers have a positive experience with the company’s products or services and that their needs are met. You will collaborate with cross-functional teams to drive customer success and contribute to the overall growth and retention of the customer base.

Responsibilities
Strategic Account Management
:

  • Develop and implement strategic account plans aligned with the client’s objectives and the company’s goals.
  • Identify growth opportunities and collaborate with internal teams to develop strategies for account expansion.
  • Anticipate and address potential issues that may impact the client relationship or business partnership.

Customer Relationship Management:

  • Build and maintain strong relationships with key customers.
  • Work closely with customers to understand their goals, challenges, and expectations.
  • Proactively address customer concerns and issues.

Customer Success Strategy:

  • Develop and implement customer success strategies to drive customer satisfaction and retention.
  • Collaborate with other teams, such as Sales and Product, to ensure a unified approach to customer success.

Metrics and Reporting:

  • Track the defined key performance indicators (KPIs) for the customer success team.
  • Provide regular reports on team performance and customer satisfaction.

Customer Advocacy:

  • Identify opportunities for customer advocacy, testimonials, and case studies.
  • Encourage and facilitate customer referrals.

Continuous Improvement:

  • Continuously assess and improve customer success processes and workflows.
  • Stay informed about industry best practices and trends.
  • Continuously learn and build expertise across company products, services and assigned customers.

Qualifications

  • Bachelor’s degree in business, management or a related field.
  • Proven experience as customer success, strategic/key accounts manager or similar.
  • Proven experience within the translation/localization/language technology industry
  • Results-oriented with passion for customer success and experience achieving high levels of customer satisfaction.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
  • Hands on experience with CRM software, CS platforms, and deep understanding of sales performance metrics.
  • Ability to analyse data and make data-driven decisions.
  • Ability to collaborate effectively with cross-functional teams.
  • Flexibility and adaptability to thrive in a dynamic and fast-paced environment.

Benefits:

  • Attractive commission scheme
  • A dynamic, international working environment
  • Training and personal development opportunities
  • Working with experts in the field of language technology and localization
  • Participation in international conferences and industry leading events
  • Remote working