Job Title:
Operations Manager - US Research (based in New York City)
Reporting to:
Global Operations Director Market Research (based in London)
Type:
Full-time, permanent
JOB DUTIES
The objectives of the role:
• Oversee and upscale the operations and service provision to the market research industry in North America; inspire, motivate and lead an operations team providing language solutions to research industry
• Day-to-day management of the New York office, including project management, hiring, training & development, and supervision of US staff
• Act as an operational lead for global accounts headquartered in the region
• Oversee end-to-end production processes and solutions development for clients
• Work as a member of a global team delivering value and competitive edge to international researchers
• Develop trusted partnerships with your clients, colleagues and suppliers by sharing your expertise and support
Essential Competencies
• Exceptional language skills to degree level in at least one language other than English
• Extensive experience in the supply or client-side translation and ideally the market research industry within a project and operations management role with people management responsibilities.
• Demonstrated experience in coaching, developing and leading teams through periods of change and high growth
• Strong organisational and multitasking skills and the ability to handle pressure when delivering to tight deadlines
• Willingness to share their expertise to promote the growth of the team
• Friendly and credible personality who inspires trust in clients and partners
• Flexibility and a positive, ‘can-do’ approach
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What it is like to work on our Market Research Team:
• You will work in our New York office as a part of a global team with colleagues based in the UK, mainland Europe and Asia Pacific regions
• Your colleagues are industry experts with significant experience working with the world’s leading research firms
• You will work in a transparent and collaborative environment providing you with plenty of opportunities to share and discuss ideas with your colleagues and shape how we work
• As part of a dynamic, high growth and technology-oriented company you will play a fundamental role in developing innovative solutions that change the way researchers do multi-country studies