Rapidly growing New York City based Interpreting and Translation Company located in Midtown West looking for a dynamic and engaging Director to lead their team into the next stage of evolution within the company! This is a key position and will involve working closely with the CEO, President, & VP on long term strategy & process implementation; as well as with the Interpreting Coordinators & Recruitment team on a daily basis to ensure complete customer satisfaction and compliance with all government contracts.
Oversee full life cycle contract management & implementation, handle highest level of client escalations as well as client outreach and risk mitigation. Directly reporting to this role is a Director of Business Development as well as a Contracts & Relationship Manager. This position also works closely with the operations team to ensure that our client are delivering on our contract requirements, that all clients are receiving the highest quality service & experience, as well as providing client education on the language service industry & best practices.