Director Client Services

  • Location

    Seattle or Remote US, United States

  • Sector:

    Sales & Account Management

  • Job type:

    Direct hire

  • Salary:

    150k

  • Contact:

    Veronika Gonzalez

  • Job ref:

    22245

  • Published:

    2 months ago

  • Expiry date:

    2022-04-10

Our client is a global provider of artificial intelligence systems and AI-assisted data annotation platform to leaders in technology, automotive, financial services, retail, healthcare.

As the Director of Client Services you will be in charge of overseeing the day-to-day activities of a team of Program and Project Managers, including client onboarding, project kick-off, data management and analysis.

You will:
  • Monitor team goals and KPIs and conduct performance reviews for all direct reports
  • Create, implement and maintain lean internal processes and programs and develop supporting documentation
  • Collaborate with Business Development to develop new business strategies
  • Support and drive new client and project growth and implement new service offerings 

Key Skills Required:
  • 5 years minimum senior management experience in a client facing role in a metrics-driven setting such as production, operation, or call center 
  • 10 years minimum experience hiring, building, managing and mentoring successful teams
  • Client management expertise and the ability to push new projects ahead while maintaining or increasing client satisfaction
  • Demonstrated high-level of fiscal awareness; budget management experience
Preferred but not required:
  • AI/ML or Crowd experience
  • PMP and Prince 2 certifications are desirable 
  • Lean certification and/or Six Sigma green, yellow or black belt a bonus

Location: Seattle or Remote
Salary: $150,000 

If you would like to explore this opportunity in more detail, please send your resume to veronika.gonzalez@adaptiveglobalization.com

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