COVID Language Services Program Manager

  • Location

    Remote, Germany

  • Sector:

    Operations & Team Management

  • Job type:

    Contract

  • Salary:

    TWB is a no profit organization and salary is discussed individually

  • Contact:

    Michele Cerioni

  • Job ref:

    19172

  • Published:

    3 months ago

  • Expiry date:

    2020-06-03

We are supporting Translators Without Borders to hire urgently a “COVID Language Services Program Manager”: https://lnkd.in/dSGhS9p.

Are you interested or do you know someone who might be? Then please just share the link with them and/or feel free to apply directly!

- Contract length: 6 months (with possible extension)
- Full or Part-time Position: Full-time (some weekend work may be required)
- Location: Home-based with 20% fieldwork (travel restrictions permitting)
About Translators Without Borders:

TWB provides people access to vital knowledge in their language by connecting non-profit organizations with a professional community of translators; building local language translation capacity; and raising awareness of language barriers.
 

Responsibilities

Collaboration:

  • Build strong relationships across the organization to develop and manage partnerships with NGO partners

  • Develop ways of working within the language services team that encourage cross-team learning and support

  • Support in the development of language service proposals for funding opportunities

  • Develop relationships and manage expectations of NGO partners, analysing needs and identifying opportunities to offer innovative language support 

  • Work closely with in-country team members to proactively develop partnerships and language service offerings

  • Actively participate in organization-wide discussions, bringing your unique perspective 

Thinking Forward:

  • Understand and contribute to organizational strategic direction, ensuring that COVID language services actively seek ways to forward the mission of the organization

  • Anticipate future language service needs, and develop innovative service offerings such as the integration of voice, glossaries, and chatbots 

  • Initiate or support the development of innovative language tools for partners, and contribute to monitoring the impact and reach of crisis language services

Do it right:

  • Develop and report on team metrics in a timely manner, including monitoring the status of projects

  • Collaborate with the Quality & Process team to ensure TWB quality processes and terminology practices are applied and developing custom workflows and improvements if necessary 

  • Ensure overall quality and accuracy of services delivered 

Build the team

  • Plan the work of and manage the COVID Language Services team, ensuring sufficient coverage.

  • Collaborate with the Community team to anticipate future needs and ensure sufficient capacity according to available forecasts

  • Work within the Language Services Team and wider organization to build cross-team coherency.  

Crisis response and surge capacity

  • Coordinate remote language services to ensure round-the-clock provision of rapid response language services 

  • Set up and test new systems and processes for improving overall impact and efficiency

  • Deploy at short notice to field locations in order to provide key language service support on the ground and ensure the delivery of quality programming

Qualifications

The COVID Language Services Program Manager should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate is an energetic team player and leader who agrees with TWB´s basic beliefs and values, who can work virtually with team members based throughout the world and deploy at short notice to field locations.

  • Able to innovate to find creative solutions; willing to explore new technologies

  • Able to deal with frequent changes, delays, interruptions, and unexpected events

  • Resourceful, able to get more out of small budgets

  • Good interpersonal skills; able to work well in a team-oriented, collaborative, cross-functional environment

  • Detail-oriented, thorough, accurate, able to meet deadlines, and able to work quickly and steadily in a focused manner

  • Thrives in a fast-paced environment and reacts well to pressure

  • Demonstrates initiative, persistence, ability to problem solve, and enthusiasm for learning.

  • Strong ability to multitask, prioritize, and work independently with minimal supervision

  • Ability to mediate, negotiate, and resolve conflicts constructively

  • Available to travel to field locations at short notice

Requirements

  • 7+ years of experience in language services project/account management

  • 5+ years of experience in a management role

  • Exceptional communication skills

  • Experience working with volunteers and small teams

  • Experience as a team leader with the ability to manage a remote team

  • Good knowledge of language technology including CAT tools, MT, Terminology and QA Tools

  • Good knowledge of standard Microsoft Windows applications, including Word, Excel, PowerPoint, Outlook, and Internet Explorer

  • Previous experience with nonprofit organizations, particularly in disaster relief

  • Excellent written and verbal English communication skills; knowledge of French is desirable

  • University Degree in linguistic/translation related studies